Need help?
dotio is made by one person, so support comes straight from me. I read every message and reply as soon as I can.
[email protected]Check the FAQ first
Most questions already have an answer on the FAQ page, which covers pricing, devices, daily challenges and how the leaderboards work. If your question is about the puzzle itself rather than the app, how to play pips explains the rules and every symbol.
Reporting a bug
Three things make a bug far quicker to fix: the device and OS version you were using, what you were doing just before it happened, and a screenshot if something looked wrong on screen. If a specific puzzle is misbehaving, say which mode and difficulty it was.
Progress and backups
There are no accounts. Your progress lives on your device, backs up through iCloud on iPhone and iPad, and through Android's own backup on Android. It does not transfer between iOS and Android, so a phone switch between the two platforms starts fresh.
Feature requests
Genuinely welcome, and several things in the app started as an email from a player. Tell me what you are trying to do rather than the feature you have in mind, and there is a better chance of it landing well.